Frequently Asked Questions
- How do I know that my order has been confirmed?
-Once your order is placed, you will receive an email with your order details. In case you don't receive an email within 24 hours of placing the order, email us at [email protected] or call us at +91-6001838199
- When will I receive my order?
-Normally, we ship out all orders in 7-10 days. The final delivery time depends on your location and availability of the product style you order. In case of accidents, natural disasters, and other such circumstances, this may get affected.
- Will I have to pay anything extra for delivery?
-A shipping charge of Rs. 65 will be levied on all domestic orders. For international orders, please contact us at [email protected]
- How can I track my order?
-An email will be sent to you after your order is dispatched. This contains the details of the delivery service, tracking ID and a link where you can check the status of your order. If you don't receive any emails, please get in touch us with at [email protected]
- Do you have a COD option?
-Yes, we do have a COD option available.
- Is it safe to use credit/debit card while shopping on YBAB?
-Yes! Your transaction will be done through a secure payment gateway. And we solemnly swear we don't disclose your confidential information to any third party.
- What about bulk orders?
-We have separate discounted rate for it. To know everything about bulk orders, please contact us at [email protected] or +91-6001838199
- How do I cancel an order?
-You can cancel any order that has not been shipped yet. For cancellations, you can reach us at [email protected] or +916001838199. In case your order has been dispatched, the return policy mentioned below is applicable.
- What is your return policy?
-We only accept exchanges/replacements and no direct refunds. We accept exchanges (depending on product availability) up to 15 days from the dispatch date to the customer. The product you wish to return/exchange needs to be in the original packaging and a similar unused condition as received.
If you wish to return a product, please contact us at [email protected] or +91-6001838199.
- What items can I return?
-Most of our products can be returned, but they will be accepted only in case of any damages or defects. In order to replace the product, you will need to inform our customer care within 48 hours of delivery of the product.
- How do I initiate a return?
-By login to your account and clicking on return button. Incase of any inconvenience please reach us at [email protected] to initiate a return. Please make sure you mention the following information in the mail:
Registered email id
Pick-up address and pincode
- When will I receive a replacement?
Your replacement will be shipped once the original items reach us, subject to the following conditions:
The product should be unused, unwashed, and unsoiled.
It should have the original tags in place.
We don't accept any products that do not meet these conditions. No reimbursement will be given in this case.
- What is your refund policy?
-In case the replacement product is out of stock, you will receive a refund amount in your account.
- Can I exchange it with a different product?
Yes! You can exchange your order within 15 days and receive a replacement of the same product or a different product of the same value. If the replacement product value exceeds the value of your previous purchase, the difference will have to be paid in advance.
- Any other queries
-For any other queries, you may contact us.
- How do I create an YBAB profile?
-It's as easy as signing up. All you have to do is fill in a few details and you will be set to show your artwork to the world.
- How do I create merchandise on YBAB?
-We have designed a user friendly tool that will make creating merchandise easier. All you have to do is upload your artwork in the required resolution (*) onto a product template, position it, and set your margin price. Yes, you can create several products with the same design!
- Are there any restrictions on the kind of content I upload?
-We love artistic freedom as much as you do, but we strictly prohibit any kind of hateful content, pornography, or insensitive and discriminatory content. We have the right to make the final decision on what kind of content is published on the website.
- When and how do I get paid?
- Who takes care of the production and shipping of the products?
- We do. Once you have uploaded your work and set your price, we at YBAB look after everything.
- Will I be charged to sell my artwork on YBAB?
- No! At YBAB we don't charge artists to sell their creations as we want everyone to experience the kind of art you are creating.
- Who owns the copyright of the work I have uploaded on YBAB?
- You do! You have the complete ownership over your art, we simply have the license to market, sell, manufacture, and ship it under the YBAB name. We do not claim any ownership of it. To know more, please read our Terms and Conditions.